FAQ

Production

Based on the wig type selected (ready to ship wig or custom coloured), production time varies.

As all our wigs are deep conditioned and styled before sending out (for the best wig experience), Wigs are shipped out between 3 to 14 working days and that’s dependant on the nature of wig. 

However, most wigs are usually shipped out a maximum of 4 to 7 working days on the average.

We know how clients are super excited to get their wig Units so we prioritise orders to be created and shipped off as soon as possible.

Please read below for shipping duration.   

Shipping

Domestic Shipping

Standard delivery is available within 1 - 3 days.

Express delivery available for next day.  

Next day ‘special delivery’ free shipping within UK for orders above £400

​

​

International Shipping 

​

Via DHL Express 1-3 days​ - Free shipping For orders above £500

​

Customs Duties & Other Fees 

​

International Clients are responsible for paying taxes and duties

Refund Policy

Return  and Exchange Policy

Due to the custom nature of most products, all sales are final.

Part returns or exchanges are however accepted in cases of product damage only if item is returned in the same state it was purchased and not been altered or used in any way.